At South Gippsland Hospital our priority is to provide a high quality of service in all operational areas of the organisation; and we are proud of the levels to which we continually achieve this. It is due not only to our customer-centred model of service delivery, which focuses on ensuring patient needs drive the quality of care we offer, but is also owing to the excellence and commitment from the many dedicated staff employed at our hospital.
We methodically monitor, evaluate and revise our quality measures and activities by means of scheduled internal auditing, patient satisfaction feedback and incident management. Outcomes are reported formally:
- on a monthly basis to the Executive Management Committee;
- to the Board of Management quarterly via the Clinical Governance and Quality Commitee;
- to staff via a monthly Quality Management Report and Nurses Meeting Forum; and
- to the community via the annual Quality Account.
In October 2018, SGH was fully accredited for three years against the National Safety and Quality Health Service Standards.