87 Station Road Foster, Victoria, 3960 sghosp@sghs.com.au
Visiting hours 10.00am-12.00noon
2.00pm-8.00pm daily

Consumer Information

Staffing – Nurse/Midwife ratios – 2019

South Gippsland Hospital provides inpatient care in our 16 bed acute mixed ward.
That is, we provide care for patients who need to stay overnight and for those requiring treatment on a day-stay only basis:
• with medical and surgical conditions (13 allocated beds)
• within the Transition Care Program (2 allocated beds)
• to birth their baby within our Level 3 Maternity Service capabilities (1 birthing suite), and
• requiring postnatal care (after the birth of their baby) (1 allocated bed)
In compliance with the Safe Patient Care (Nurse to Patient and Midwife to Patient Ratios) Amendment Act 2019 (the Act), we roster nurses according to the following ratios:
Morning Shift (7.00am – 3.30pm)
1 nurse: 6 patients for general medical/surgical/TCP patients
1 midwife: 4 patients for postnatal maternity care
1 midwife: 1 patient for intrapartum maternity care (active labour)
Afternoon Shift (2.30pm – 11.00pm)
1 nurse: 7 for general medical/surgical/TCP patients
1 midwife: 4 patients for postnatal maternity care
1 midwife: 1 patient for intrapartum maternity care (active labour)
Night Shift (10.45pm – 7.15am)
1 nurse: 10 patients for general medical/surgical/TCP patients
1 midwife: 6 patients for postnatal maternity care
1 midwife: 1 patient for intrapartum maternity care (active labour)
This staffing includes cover for each of the clinical areas listed above as required to comply with Level 4 hospital staff ratios.
There is an on-call arrangement to ensure compliance with the Act at all times.
Based on analysis of occupancy for the year 2018-19, the expected occupancy of the acute mixed ward is 65% for the period 1 September 2019 to 29 February 2020.

Rights, Responsibilities and Privacy

South Gippsland Hospital endorses The Australian Charter of Healthcare Rights, The Charter of Human Rights and Responsibilities and The Carers Recognition Act 2012. Rights Responsibilities and Privacy Brochure

Complaints, Compliments & Suggestions

Your complaints, compliments and suggestions are welcomed by South Gippsland Hospital. This feedback gives us an opportunity to improve the services we provide and continue our efforts to meet the needs of the community. Complaints Compliments and Suggestions Brochure

How do I make a complaint, compliment or suggestion?

There are a number of ways you can provide us with feedback:-

  • You can talk with any staff member who will document your comments on a Complaints, Compliments and Suggestions form
  • You can document the comment yourself on the form
  • You can send us a letter or email
  • You can leave a comment on this website

Where do I get a Complaints, Compliments and Suggestions form?

  • If you are an inpatient, a form will be located in a folder by the bedside.
  • If you receive community health services this form will be in your ‘Client Information’ pack.
  • A Complaints, Compliments and Suggestions box is located in the waiting room of the Community Health Centre, at the main entrance of the Hospital and in the Hospital waiting room.

 Do I have to put my name and other details on the form?

No, the comments can be anonymous. However, please remember that if you do not include your contact details, we cannot provide you with feedback.

How do I submit the form?

You can give your form to any staff member, submit the form in the Complaints, Compliments and Suggestions box or you can post the form in the reply paid envelope provided.

What happens to the form?

  • All forms are reviewed by the Quality Coordinator and recorded in a database.
  • Your comment or complaint will be acknowledged within 72 hours of receipt by the Quality Coordinator.
  • Following an investigation (if applicable), details of the outcome will be forwarded to you, if your address is provided.

What can I do if I’m not happy with the response to my complaint?

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Consumer Representative role at South Gippsland Hospital

We have two consumer representatives appointed to our Clinical Governance and Quality Committee. Their role is to advise the committee on consumer, carer and community views and advocate on behalf of the community. This means that as individuals in the community, the consumer representatives can also be provided with positive or negative feedback by anyone in the community about their experiences with the hospital or community health centre. This feedback can be provided anonymously if preferred.

The consumer representatives are also involved in the hospital’s strategic planning process as well as in monitoring the performance indicators for patient safety and quality of care, adding another level of consumer input to the hospital’s operations.

The Clinical Governance and Quality Committee is a key sub-committee of the hospital Board. It is responsible for reviewing all clinically related aspects of the hospital’s quality management systems and for ensuring adherence to the National Safety and Quality Health Service Standard. The Committee makes sure the hospital provides high quality, and safe, patient and consumer-centred care, and it monitors the quality of care and services given by all clinical staff working within the hospital.

National Safety & Quality Health Service Standards

South Gippsland Hospital (SGH) is committed to the identification, implementation and evaluation of continuous improvement strategies.  This ensures that we deliver safe and high quality care that meets the needs and expectations of our patients and community members. The National Safety and Quality Health Service Standards aim to improve the quality of health care in Australia.  They outline 10 nationally consistent and uniform set of safety and quality measures.  These have been used by SGH to meet any gaps between current and best practice, which helps to ensure the best possible health outcomes for patients.